Refund & Cancellation Policy

Last updated: 21 September 2026

This Refund & Cancellation Policy applies to professional services and digital products sold by JOUZ SARL (“JOUZ Technologies”, “we”, “us”) to business clients. Payments may be processed through third‑party providers such as Flutterwave.

1. Scope

JOUZ primarily provides custom B2B services (software development, cloud, cybersecurity, AI/data, consulting) under statements of work, proposals or contracts. Unless a written agreement states otherwise, the rules below apply.

2. Quotes, deposits and invoices

• Work starts after written acceptance of our proposal/quote and receipt of any required deposit or milestone payment.
• Deposits secure resource allocation and cover early discovery, design or setup work. They are generally non‑refundable once work has begun, except as set out in section 4.
• Subsequent invoices are due according to the payment schedule agreed in the contract.

3. Client cancellations

• Before work starts (no kickoff, no time booked against the project): you may cancel by email to hello@jouz.tech. Any unused advance payment may be refunded minus banking/payment processing fees actually incurred.
• After work has started: you may cancel with written notice. You remain liable for (a) all work already performed and deliverables produced, (b) non‑cancellable third‑party costs we committed for your project, and (c) a cancellation fee of up to 20% of the remaining contracted fees if cancelation causes idle reserved capacity, unless otherwise agreed in writing.
• Unused prepaid amounts after settlement of the above may be credited to a future engagement or refunded at our discretion.

4. JOUZ cancellations & service issues

• If we are unable to deliver a contracted service for reasons attributable to JOUZ, we will offer either remediation at no extra cost or a refund/credit of the unused prepaid portion.
• If a paid online transaction fails, is duplicated, or is charged in error, contact us within 14 days with the payment reference. Eligible amounts will be refunded via the original payment method when possible.

5. Subscriptions & managed services

For recurring managed services (hosting, retainers, SLAs), cancellation takes effect at the end of the current billing period after written notice, unless the contract defines a longer notice period. Fees already billed for a started period are not refunded prorata, except where required by law or expressly agreed.

6. Non‑refundable items

• Completed milestones formally accepted by the client
• Third‑party licences, cloud usage or tools purchased specifically for the client
• Training sessions already delivered
• Custom work that cannot reasonably be resold to another client

7. How to request a refund or cancel

1. Email hello@jouz.tech with subject “Refund / Cancellation”
2. Include your company name, contract or invoice number, payment reference and reason
3. We acknowledge within 3 business days and aim to resolve within 14 business days

Approved refunds are processed through the original payment channel (including Flutterwave where applicable). Bank processing times may add several business days.

8. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue. Unjustified chargebacks may lead to suspension of services and recovery of costs.

9. Governing law

This policy is governed by the laws of Cameroon. Contract‑specific clauses prevail over this policy where they conflict.

10. Contact

JOUZ SARL · hello@jouz.tech · +237 693 176 973 · Yaoundé & Douala, Cameroon